My Trip Account
Air transportation is in economy class on IATA carrier, based on lowest promotional airfares and subject to terms and conditions set by the airlines. Airfares quoted are those in effect at time of printing and are subject to change without notice. Airfares can be protected from increase only by payment in full and the issuance of tickets. Changes in flight itineraries by the passenger after the issuance of tickets may result in a change fee and an increased airfare. When an airline has sold out its promotional airspace quoted in the package, a different booking code with a higher rate will be used at additional cost. Airlines reserve the right to change schedules without notice. Under the packages stated herein, the airline is a supplier of air transportation only. The other suppliers providing transportation, hotel accommodations, and rail and rental car services under these vacation packages are independent contractors and are not employees of the airlines. Because of increased liability concerns, airlines are imposing additional insurance surcharges with/without prior notice. Airline fuel surcharges (as of Nov 15, 2018) are included in the tour package rates and subject to change. Airfare quoted could be adjusted accordingly. Government taxes and fees, which are included in the prices, are as follows: September 11th Security Fee of $5.60 per enplanement at a US airport per one-way trip • Passenger Facility Charges of up to $4.50 per segment (up to a maximum of four such segments per round trip) • US Domestic Flight Segment Fee of $4.20 per segment (defined as one takeoff and one landing) • Hawaii and Alaska International Air Transportation Tax of $9.30 per direction for flights between continental US and Hawaii or Alaska, or flights between Hawaii and Alaska as part of an international journey • US Immigration and Naturalization User Fee of $7.00 • US Customs User Fee of $5.77 • US APHIS (Animal and Plant Health Inspection Service) Fee of $3.96 • US International Transportation Tax of $18.60 per arrival or departure.
Land operators overseas arrange all hotel accommodations, transportation by air/rail/boat/ bus/car, and meals and sightseeing tours as specified in the itinerary. They reserve the right to change the schedules, hotels, means of transportation and sightseeing without notice, credit or refund. Sightseeing tours could be seat-in-coach/join in tours by motorcoach or by private car with English-speaking guide, depending on each destination on Pacific Holidays tours. Arrival and departure transfers could be by private car/coach with or without English-speaking guide depending on each destination. This will be clearly stated on tour voucher. If it is originally seat-in-coach tour/transfer and private transfer/tour is requested, additional charge will be required. Land Only prices listed in the Pacific Holidays brochure include air or surface transportation between cities within Asia, Latin America and South Pacific on the itinerary unless otherwise specified. All hotels listed for the programs are carefully selected for their service, location and price. If one of these hotels is fully booked at the time of reservation, Pacific Holidays and its local representative will substitute reservation with a similar hotel at similar standard and price. If a hotel of the same category cannot be found, a better or lesser hotel will be used. Price may change accordingly. Some airfare, hotel and cruise prices listed in Pacific Holidays programs are based on early booking or booking deadline requirements, as noted in certain programs. If reservation is made later than required, prices will be higher. Room categories in all programs are usually run-of-the-house, or garden-view room/bungalow or as specified. If one specific category requested or included is not available at time of booking, a different room category can be reserved at a different rate. To guarantee honeymoon rates/bonuses, wedding certificate required. Most hotels offer honeymoon discount rates/bonuses within 6-12 months from wedding.
A scheduled departure with more than 15 participants will have a tour manager from Pacific Holidays. His/her service will start in the first city in Asia/ Latin America/South Pacific and end in the last city on the itinerary. However, many Pacific Holidays tour packages go to remote and less-frequented destinations. Our group departure may have fewer than 15 participants. In this case the tour will be locally escorted or hosted.
All Pacific Holidays tour programs are guaranteed departure even with only one participant unless otherwise specified. Single supplement is required. Pacific Holidays reserves the right to cancel or modify certain departures due to cancellation or change of service by airlines, ground operators, and hotels.
RESERVATION & DEPOSITS
A deposit of $500 per person is required - plus a non-refundable deposit that some air, hotels, and cruises may require - at time of booking made through your Travel Agent or Pacific Holidays. Final payment is due 90 days prior to departure. A surcharge of $75 per booking will be imposed for packages less than $1,000 per person. All bookings are subject to availability at time of reservation. Additional deposit(s) or full payment for critical air, hotel or land segments because of high season and/ or group reservation may be required.
CREDIT CARD PAYMENTS
Pacific Holidays accepts all major credit cards for deposit or final payment. If payment is by credit card, a Pacific Holidays Credit Card Charge Authorization Form must be filled and signed by credit card holder. Card holder can fax completed form to Pacific Holidays along with copy of both sides of credit card and a copy of second proof of signature such as a copy of driver's license or passport. The original copy of signed charge authorization form must be mailed to Pacific Holidays and received before documents can be released. Pacific Holidays will obtain the authorization code. Improperly filled out charge form may result in delay of documents being sent out. By signing the Credit Card Authorization Form and reading Pacific Holidays terms and conditions, the card holder agrees to be responsible for payment for the ticket(s)/ services or other purchases indicated on the form. Whether card holder decides to use these services or not, he/she will not place a stop payment order or dispute on the credit card tendered as payment for such service. If credit card holder decides not to use the services, he/she, not the travel agent, will be responsible for any penalties due to his/her purchases. No Signature on File charges are accepted.
CHANGE & LATE BOOKING FEE
A late booking fee of US $100 per person will apply to bookings received within 45 days prior to departure date of the tour. A fee of US $100 per change plus air ticket/hotel/land operator change fee imposed by the airlines/hotel/land operator will apply to each change made after the booking has been confirmed and a deposit has been received.
CANCELLATIONS AND REFUNDS
Full refund of deposits or payments made if cancellation is received in writing up to 90 days prior to departure, less $200 per person handling fee, plus any nonrefundable deposit for air, hotels and cruises, as well as credit card charge fees. Between 89 and 60 days prior to departure, a handling fee of $400 per person, plus non-refundable fees will be charged; between 59 days and 30 days prior to departure, a handling fee of $600 per person, plus non-refundable fees, will be charged. Between 29 days and 8 days prior to departure, a handling fee of $800 per person will be charged, plus any expenses already incurred and cancellation fees imposed by hotels and suppliers. Seven days or less prior to departure, 50% of the tour package price or $1000 per person, whichever is higher, will be charged, plus any nonrefundable deposit for air, hotels and cruises, as well as credit card charge fees. SPECIAL NOTE: For online bookings made on Pacific Holidays website, if cancellation is due to unavailability and if cancellation is received in writing within 7 days of reservation, full refund of deposits or payments made, less $50 per person handling fee, plus any nonrefundable deposit for air, hotels, and cruises, as well as 5% credit card charge fees. NO REFUND will be granted to unused land portion once the tour has begun. All refund claims must be made in writing through the agent from whom the tour has been purchased no later than 30 days after termination of trip. Trip cancellation insurance is highly recommended. Claims for refund for services not rendered must be accompanied by a statement from the Tour Manager or Pacific Holidays local representative certifying exactly the services not rendered. Voluntary non-usage of hotel accommodations, tour features or services is not refundable or exchangeable for other accommodations, tour features or services, or of value-added features (free meals, free nights, free tours, free transfers, etc.) included in the prices listed in the Pacific Holidays brochure, is not refundable or exchangeable for other accommodations and services provided by airlines, hotels and local tour operators. No refunds will be made for changes to hotels and/or other services made at the discretion of the passenger en route. Travel Protection Plan cost is non-refundable (after the state-required free look period). Credit card charge fees, visa fees, and visa handling fees are non-refundable. Since most airline tickets are discounted in Pacific Holidays tour packages, refund may be subject to penalty from supplier/airline, may not be in full face value, and may require pre-payment of processing fee to Pacific Holidays. Please allow 4-6 weeks to process refund, and longer for airline ticket refund.
NOT INCLUDED IN RATE
Excess baggage claims, drinks and liquor, extra miles, all items of a personal nature, tips to drivers and guides, and visa fees are not included in tour package rates. Foreign government security/tourism/airport/international transportation taxes and fees of up to $250.00 (varies widely by destination and fluctuates with exchange rates) are not included in tour package rates.
A passport valid for six months after tour return date to the U.S.A., and with adequate number of blank visa pages, is required. Consult Pacific Holidays or your Travel Agent for visa information.
Tour costs are based on packages provided by ground operators who are agents of Pacific Holidays, and are based on tariffs and rates of exchange between the US dollar and foreign currencies in effect at the time of this brochure printing. Tour costs are unlikely to change unless there are extreme exchange rate fluctuations or surcharges by hotels or ground operators. Participants who have paid in full are protected from any exchange rate adjustments.
Pacific Holidays acts as an agent in making and securing all arrangements for transportation, sightseeing, and accommodations for the tour concerned. Pacific Holidays does not own, manage, control, or operate any transportation vehicle, hotel, or restaurant, or any other supplier of services. By accepting the tickets and vouchers, you (and your parents or guardian, if you are a minor) agree that neither Pacific Holidays nor any of its representatives shall be liable for any loss, injury or damage to you or your belongings, or in connection with any accommodations, transportation or other services resulting directly or indirectly from: (1) the acts of omission of any person or firm other than Pacific Holidays or its employees; (2) theft, mechanical breakdowns, governmental actions, political unrest, terrorism, strikes, lockouts, war, weather, acts of God or other factors and courses beyond our control; (3) acts of vandalism, air/land or sea piracy, burglaries, accidents, injuries, assaults or any physical harm to your property/person; (4) your failure to follow instructions including but not limited to check-in and check-out times and baggage handling; (5) your failure to obtain required documentation including passports, visas and health certificates, where required, in which case you will also not be entitled to any refund. All accommodations, services and facilities are subject to the laws and customs of host countries. Pacific Holidays reserves the right to make necessary changes in itinerary or services, to substitute airline or accommodations, or to cancel any tour at its own discretion, in which case the sole liability of Pacific Holidays shall be a refund of fees paid.
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the Site. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
On some pages, you can submit information about other people. For example, if you register for our gift registry online and want to notify your friends and family, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
The Way We Use Information:
We use the information you provide about yourself when placing a reservation only to make and execute that reservation. We do not share this information with outside parties except to the extent necessary to complete that order.
We use a newsletter to disseminate information and promotions to you. You can subscribe or unsubscribe to our newsletter at anytime by emailing email@example.com.
We use non-identifying and aggregate information to better design our website. For example, we may use the information that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Linked Internet Sites
You should be aware that other Internet sites to which you link to from this Site may contain privacy provisions that differ from the provisions of our Privacy Statement. Pacific Holidays is not responsible for the privacy practices or content of other such sites. This Privacy Statement applies solely to information collected by this Site.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 18, and no part of our website is structured to attract anyone under 18.
How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by emailing us at firstname.lastname@example.org. We use this procedure to better safeguard your information.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at 1-800-355-8025 or send us an email at email@example.com